Shipping Policy

Effective Date: 15/05/2024
Store Name: Designkida
Legal Business Entity: Casey Medley Sole Proprietor
Business Address: 5441 Chuck A. Dr, Shreveport, LA 71129, United States
Support Email: support@designkida.com
Countries We Ship To: United States, Canada, United Kingdom

1. Order Processing Time

All orders are subject to a processing period before shipment. This includes quality inspections, packaging, and preparing your items for the carrier.

• Standard Processing Time: 2 – 5 business days.

• Business Days: Monday – Saturday (excluding Sundays and U.S. holidays).

• Daily Cut-Off Time: 7:00 PM (EST). Orders placed after this time will begin processing the following business day.

• Note: Processing may take longer during high-volume seasons, sales events, or severe weather.

2. Shipping Destinations & Flat Rates

We use a straightforward flat-rate shipping model. Costs are based on the destination country and do not change based on weight or distance.

3. Estimated Delivery Timeframes

Delivery time begins after your order has been processed and dispatched.

• United States: 5 – 7 business days.

• Canada: 7 – 15 business days.

• United Kingdom: 7 – 18 business days.

Disclaimer: Delivery estimates are not guaranteed. External factors such as customs inspections, carrier backlogs, and weather conditions may affect actual delivery dates.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email containing:

• A unique Tracking Number.

• A Tracking URL to monitor your package in real-time.

• Carrier Information.

Please allow 24 – 48 hours for the carrier to update the tracking status after the package has been scanned.

5. Address Accuracy & Responsibility

• Customer Responsibility: You are responsible for providing a complete and accurate shipping address. Designkida is not liable for items lost due to misspelled addresses, missing apartment numbers, or incorrect zip codes.

• Return to Sender: If a package is returned to us due to an incorrect address, re-shipping fees will apply.

• Rerouting: Packages cannot be rerouted once they are in transit.

6. International Duties, Taxes & Fees

For customers in Canada and the United Kingdom:

• You may be subject to VAT, Import Duties, or Customs Fees levied by your local government.

• These charges are not included in our product prices or shipping rates.

• Customs delays are beyond our control and do not qualify for order cancellations or shipping refunds.

7. Delivery Issues & Damaged Goods

• Risk of Loss: Once the package is transferred to the carrier, the risk of loss passes to the customer.

• Marked as "Delivered": If tracking shows "Delivered" but you cannot find the package, please check with neighbors or local bưu cục. We cannot issue refunds for orders confirmed as delivered by the carrier.

• Damaged Items: If your order arrives damaged, contact support@designkida.com within 48 hours of delivery with photos of the packaging and the damaged product.

8. Order Changes & Cancellations

• Immediate Action: Address edits or order changes must be requested immediately. Once an order is processed or shipped, changes cannot be guaranteed.

• Cancellations: Orders cannot be canceled once they have entered the shipping stage.

9. Contact Us

For tracking assistance or shipping inquiries:

• Email: support@designkida.com

• Address: 5441 Chuck A. Dr, Shreveport, LA 71129, United States